How do I select the right insole collection for me?

Our range of insoles is designed to suit your lifestyle and specific needs. The Sport Collection is ideal for athletes and high-impact activities, while the Casual Collection is tailored for daily use and prolonged comfort. Both collections feature an innovative option that allows you to customize your insoles based on your specific requirements. When you select either collection, we will guide you through an interactive process where you answer key questions. These questions ensure you receive insoles that best suit your needs, enhancing your daily experience, whether in sports, work, or everyday life.

Are these insoles truly custom-made?

Configurable Insoles – Not Custom-Made: At Deporwell, we have the technical expertise and knowledge to manufacture fully custom-made insoles. However, due to current healthcare regulations, we are limited to offering configurable insoles rather than custom-made ones. Our approach focuses on adapting each insole as much as possible within these legal parameters, ensuring a product that closely meets your specific needs and comfort preferences. While these restrictions prevent us from offering fully custom-made insoles, we strive to deliver a solution that meets your expectations while complying with legal guidelines.

What is the difference between custom-made, configurable, and generic insoles?

The main difference between generic, configurable (like Deporwell's), and custom-made insoles lies in the level of adaptation to the user's specific needs.

Generic Insoles: These are dual-size products designed to fit a wide range of foot types and shoes, without considering the unique characteristics of each person's foot anatomy. These insoles can provide a high degree of comfort and support but are not tailored to the user's specific needs, foot shape, or lifestyle.

Configurable Insoles (Deporwell): Deporwell's configurable insoles allow users to identify which key foot elements best match their needs. While they are not designed based on the exact shape and biomechanics of your feet, they can be configured according to various parameters such as the activity you perform, your preferred color, or wellness features you'd like to include. This approach enables users to choose options that better align with their needs and lifestyle, offering better support and comfort than generic insoles, though not at the level of custom-made insoles.

Custom-Made Insoles: These are created after a detailed analysis of the user's feet, including their specific shape, biomechanics, and any particular medical conditions. They are entirely unique to each individual and require the involvement of healthcare professionals, such as podiatrists, for their design and manufacture.

What materials are used in Deporwell insoles?

We carefully select the materials for our insoles to suit various lifestyles and needs. For our Casual and Sport collections, we use EVA (Ethylene Vinyl Acetate) of different densities, a material recognized in foot care for its comfort, lightness, and durability. This choice ensures effective cushioning and adaptive support, ideal for daily and sports activities.

How long does delivery take?

Insoles are typically delivered within 5-7 business days from the order's receipt. This period may vary slightly depending on your location.

How can I return my insoles if I’m not satisfied?

At Deporwell, your satisfaction is our priority. We understand that sometimes what you receive may not meet your expectations. That’s why we offer a simple and hassle-free return process. You have up to 30 days from receiving your insoles to return them if they don’t meet your expectations. To start the return process, simply contact our customer service team via chat, who will be happy to guide you through each step. Please note that while we aim to make this process as smooth as possible, return shipping costs are the customer’s responsibility unless the product delivered is defective or incorrect. In such cases, Deporwell will cover all associated return costs. We strive to ensure your experience with Deporwell is always positive, even if you decide our insoles aren’t right for you at this time. We’re here to help resolve any issues with minimal impact on you.

What is Deporwell Basics?

Deporwell Basics represents the beginning of our journey in foot care and wellness. It was introduced as our first product line, offering high-quality generic insoles designed to provide comfort and support for everyday use. As our customers sought more specific solutions, we evolved into Deporwell, our main brand specializing in configurable orthopedic insoles. Deporwell Basics reflects our initial mission to offer accessible comfort and quality, remaining a reliable and effective option for those seeking general support and an active lifestyle.